At Qalaihome, we are committed to providing fast and reliable shipping services to our customers. Please review the following information regarding our shipping policies:

1. Processing Time

  • All orders are processed and shipped within 2-3 business days from the date of purchase.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a shipping confirmation email with a tracking number once your order has shipped.

2. Shipping Rates

  • We offer flat rate shipping of $9.99 for all orders.
  • Orders over $89 qualify for free shipping to the continental United States.

3. Shipping Methods

We partner with reliable carriers to ensure that your order arrives safely and on time. Shipping carriers include:
* USPS (United States Postal Service)
* UPS (United Parcel Service)
* FedEx

The carrier selected will depend on the size, weight, and destination of your order.

4. Estimated Delivery Times

* Standard Shipping: Typically arrives within 5-7 business days.
* Expedited Shipping: Available at checkout for faster delivery, typically arriving within 2-3 business days.
Please note that delivery times are estimates and may vary due to external factors such as weather, carrier delays, or holidays. While we do our best to meet these timeframes, we cannot guarantee specific delivery dates.

5. International Shipping

Currently, we only ship to the United States and its territories. Unfortunately, we do not offer international shipping at this time.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier’s website.

7. Shipping Restrictions

  • We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.
  • Some remote areas may require additional processing time for delivery.

8. Missing or Lost Shipments

If your order is lost or damaged during transit, please contact us immediately at service@qalaihome.com. We will work with the carrier to resolve the issue. Please note that once the package is marked as “delivered” by the carrier, we will no longer be the shipment.

9. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving your order. We will provide a solution, including a return or exchange, at no additional cost to you.

10. Customer Responsibilities

Please ensure that your shipping address is correct before completing your order.If an order is returned to us due to an incorrect address, you will be responsible for the reshipping costs.